My customer-centered approach provides a framework for validation by real users, ensuring successful products and services that enhance the experience of both patients and healthcare providers. My services are invaluable for you in the following situations:

• Launching a new product or service that requires a customer-friendly experience.

• Having an in-house team but needing an external perspective and fresh insights.

• Recognizing that a human-oriented experience is crucial for attracting clients or users and seeking expertise to integrate it into your business.

• Needing a team with experience in applying human-centered processes. Examples of the design thinking projects include:

  • Helping to create a patient-friendly website

  • Assisting in designing a user-friendly tool for doctors

  • Collaborating with developers of a new health app for people in different countries to ensure that it is accessible to all users

  • Developing innovative strategies for addressing behavioral challenges experienced by individuals with rare diseases

I Make Businesses Customer-Centric

Hi, I am Ksenia!

I collaborate to co-create products that people love, harnessing the power of customer insights. I am passionate about deciphering how our unique identities, motivations, and perceptions shape our needs. With a background in client services, in-house design, product teams, and entrepreneurship, I've cultivated a highly adaptable skill set and an empathetic leadership style.

I'm a decisive go-getter and a contemplative thinker. As a leader, I excel at bringing order to chaos and untangling complex experiential and operational challenges.