"Doctor, I'm afraid of you": How a human-centered approach in medicine saves lives.

Real-Life Experience: Reducing Panic and Sedation Risks Through Reimagining an MRI Machine as a Spaceship.

9/24/20233 min read

Who among us enjoys visiting doctors? Well, practically no one. Even when we go for routine check-ups, where they simply inquire about our well-being, listen to our lungs, and check our pulse, we go with reluctance. So, what can we say about children, especially those who are about to undergo an examination, such as an MRI?
In the field of medicine, various specialists are constantly working to create increasingly advanced equipment for examinations and treatments. For instance, Doug Dietz is an industrial designer at General Electric (GE) Healthcare, and he's involved in designing medical equipment. For more than 24 years, he has been working on an MRI scanner that allows the entire body to be examined without any intervention.
Doug Dietz designed an MRI machine that he thought people would like, as the procedure would be entirely painless. However, he then witnessed how children behaved when they had to undergo the procedure on this machine. Young patients were so scared that they were even afraid to be in the MRI room.
As a result, doctors often had to sedate children so that they could undergo the procedure. And that's a more significant strain on the entire body.
a medical MRI equipment in a hospital room
a medical MRI equipment in a hospital room
Sam decided that just won't do. He assembled a team of colleagues, volunteers from GE, experts from a children's museum, doctors, and hospital staff. Together, they developed the first prototype of a special scanner that gives children the feeling of a real adventure during the procedure.
They transformed the MRI room into an adventurous environment with bright graphics and interactive elements.
They reimagined the MRI machine as a spaceship so that kids could imagine themselves as astronaut heroes on thrilling missions during the scan.
Through empathetic design, the room ceased to be a cold and intimidating space. Instead, children eagerly prepared for the procedure because the environment itself sparked their curiosity and imagination.
Imagine this: you're about to undergo a procedure in this MRI machine. What do you feel? Panic? Fear? The urge to run away?
MRI scanner transformed into a kid-friendly MRI a spaceship designed with Design Thinking
MRI scanner transformed into a kid-friendly MRI a spaceship designed with Design Thinking
Thanks to this approach, several achievements have been made:
  • The anxiety levels in children have significantly decreased.
  • Many no longer required sedation to undergo the procedure.
  • The procedure itself has become more pleasant for young patients and their families.
Understanding people's experiences and perspectives helps us create more suitable and effective solutions. In healthcare, this is especially crucial because such an approach can enhance the perception of medical facilities. How many people have feared going to the doctor since childhood?
Knowledge of people's real experiences and fears enables us to design healthcare institutions in a way that transforms a medical examination into an engaging game. Stay tuned for our next discussion, where we'll delve into what design thinking is and why it matters.
Doug Dietz recounted this tale during his presentation at TEDxSanJoseCA 2012, and you can watch the entire video on YouTube.

An MRI procedure in a space vessel! A genuine adventure for our young patients! The image was sourced from dailymail.co.uk

Transforming healthcare for children and their families: Doug Dietz at TEDxSanJoseCA 2012

Knowledge of people's real experiences and fears enables us to design healthcare institutions in a way that transforms a medical examination into an engaging game. Stay tuned for our next discussion, where we'll delve into what design thinking is and why it matters.

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